Acorn House were delighted to receive feedback which thanked the entire team for their understanding and patience. The team welcomed an additional person to Acorn House, who moved in during a difficult time for them personally, for the nation, and the care sector.
The team were praised for how they had dedicated time to get to know the person supported, ensuring that they are understood by everyone. It highlighted that it has been evident when issues do arise, the team are not deterred, as they understand in detail the supported person’s specific needs. They can see the positives, their full potential, and the contribution they have to offer others in the house and to society.
The Home Manager of Acorn House, was pleased that the feedback also commented that the house is well maintained, with sufficient resources and a pleasant décor, describing the garden as a large space with great potential (especially for a smaller football pitch!). During a period when people found themselves being required to isolate for a number of months, it was pleasing to also read that the summer house proved invaluable for safe visits, enabling families to keep in touch.
Communications from the Home Manager through to senior and support team members was also praised as always being good, sharing with the benefit being that any issues are then addressed quickly, before anything can escalate.
The team continuously strive to achieve success for those they support, including their most recent housemate, as they look forward to a lifetime of achievements.
